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OUR MOST COMMON
FAQS

We at Mr M Entertainment know that you may have some questions about the hire of our inflatables and candy carts.

So we answered the most frequent questions for you.

Children Playing on Bouncy Castle
  • Can I have my inflatable delivered early?
    Yes we can deliver your inflatable early, however this is dependant on our work schedule for the day. We advise to ask this in advance, preferably when you book, and your ready to go on delivery.
  • Can I have my inflatable until late?
    Yes, this is within reason dependant on weather and time. Please ask about this when booking. We aim to help with requests from our customers where we can.
  • Never had an inflatable bit worried what to do?
    We will never leave till your happy and you have our telephone numbers to reach us on. If your not sure don’t wait till its collection time to call. We are able to advise and support before your hire day on any questions you may have.
  • Does the fan have to run all the time?
    Yes, No air no fun. We will advise on when to switch the fan off prior to pick-up.
  • Not sure what castle to have?
    Give us a call and we can talk you through some suitable options. The choice availability will depend on the size of the area you wish to use. If your not sure we can provide you with our venue measurement service.
  • Will the inflatable fit in my venue?
    If you are unsure on the space required please ask for our free venue measurement service, which we highly recommend you use. This will let you know the available inflatables which we recommend for the size of your venue.
  • The weather conditions look highly likely to be poor?
    We monitor the weather prior to deliveries. We will call you to discuss, as if it is bad weather conditions due to health & safety the inflatables will not be able to be used. Indoor hires will always go ahead.
  • Can I have my inflatable in a public place?
    If you require an inflatable at your public event this can be arranged however due to health & safety and insurance the castle will need to be run by MR M Entertainment operators.
  • I have a last-minute booking?
    Give us a call. We will always do our best to accommodate you, however this will be based on availability.
  • My castle needs to be set up in a communal area?
    We can provide inflatables for communal areas, however, we will require you to have permission, full name etc, in writing to cover yourself prior to the delivery of your hire.
  • Do you charge for deliveries within the congestion zone?
    Yes, If you require delivery within congestion charge zone, a £20 charge will be added to your bill before 6pm and a £10 charge will be added after 6pm.

FURTHER
QUESTIONS

If you have any further questions please get in touch.

We aim to be able to help where we can so don't hesitate to ask.

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